Return Policy
Thank you for shopping with Elegantra Natura Vives! Please read our return policy below:
Eligibility for Returns:
- To return an item, it must be unused, in the same condition as when you received it, and in its original packaging.
- Returns must be made within 7 days of your purchase.
Non-Returnable Items:
- Products cannot be returned unless they are defective or we made a mistake.
- Used, damaged, or altered items are not eligible for return.
Return in Original Packaging
- Our products are carefully packaged for shipping. To accept a return, the product must be in its original packaging.
- Without the original packaging, returns cannot be processed.
- Buyers are responsible for shipping fees unless the return is for a damaged product.
As New Condition
- Returns are only accepted if the product is unused and in new condition.
- Items with scratches, stains, damages, or modifications (like drilling) cannot be returned.
How to Return:
- To start a return, please email our customer support at stayconnectednaturalvibes@gmail.com to get return approval.
- After approval, we will provide instructions on how to send back your item.
Replacements
- We replace items only if they are defective or damaged.
- If you need to replace it with the same item, send us an email at stayconnectednaturalvibes@gmail.com and send your item to the Physical address.
Exchanges:
- If you want to exchange an item, send us an email at stayconnectednaturalvibes@gmail.com. After approval, we will provide instructions on how to send back your item and then you can place a new order for the item you want.
- If the product is damaged or defective, you can return or exchange it for free.
- If you wish to exchange for other reasons, a ₹50 exchange fee will apply.
Damaged or Defective Items:
- If you receive a damaged or defective product, contact us right away with photos of the issue. We’ll arrange a replacement or refund for you.
Shipping Returns
- Customers are responsible for return shipping costs, which are non-refundable.
- Customers are responsible for the return shipping fee unless the return is due to a defect or mistake from our side.
- If a refund is approved, return shipping costs will be deducted.
- Delivery times for exchanged products may vary depending on your location.
Refunds
- Refunds are processed to your Bank account, UPI ID, or Original payment method (no cash refunds).
- After we inspect your return, you will receive an email notifying approval or rejection of your refund.
- Approved refunds will be processed within a few days.
Delayed Refunds
- If your refund hasn’t arrived:
- Check your bank account.
- Contact your credit card company; processing may take time.
- Speak to your bank about delays.
- If you’ve done this and still don’t see the refund, email us at stayconnectednaturalvibes@gmail.com.
Custom Orders & Additional Services
- Custom orders are non-refundable.
- Expenses for custom orders or additional services are non-refundable.
Shipping Policy:
Tracking Your Order
- Once your order is shipped, you will receive an email with the tracking number.
- You can also find the tracking information in your account.
- For some drop-shipped orders, tracking may not be available. If this happens, feel free to contact us for assistance.
Delivery Time
- Orders usually arrive within 4–7 business days.
Contact Us:
- If you have any questions or need help with a return, please reach out to us at stayconnectednaturalvibes@gmail.com.
Thank you for choosing Elegantra Natura Vives!